Is that what you meant?
Paul Orangetree
Every single time we ask, the answer comes back the same. We need more communication.
I rebel against that suggestion. I have never received so much communication. Emails. PM's. Texts. I am up to my eyeballs in communication.
Despite that, I am still unsure as to what people around me are trying to give me in the way of instructions, information, or advice. And so are you, I suspect.
A lot of the stuff I am getting buried under is generic, which means it seems not to address me specifically. Some of it is too tedious to read, some is too technical, some is clearly not intended for me at all.
The topic is a vast one, of course, and this is not intended to be an exhaustive treatise on the subject of communication. I have written other blogs on the subject. I may well write more! As a starting point, however, before you start to do a communication it is worth asking some questions.
1. Who are the people for whom this is intended?
2. Do I in fact need to send differently structured messages to different groups?
3. What do I want the outcome of this communication to be? In other words, what do I hope will happen next?
4. How many attempts should I make?
5. Is my chosen tone and language suitable?
6. Are my audience expecting this communication right now?
I know there are other things you might add to the list. But do have a list. Too often we just start communicating with no plan and it ends up adding to the pile of ineffective messages.
For communication to be worthy of the name, you see, it needs to be effective.
Click to filter similar articles
paul orangetree communication listening talkingOther Articles
Get your information right
What is the Best Accounting Software for my Small Business
What Should I Do Next?
The old way of selling
The Things Customers Say. About you.
No Thank You, That is Too Cheap
5 Star is always better than 3. Or is it?
Knowledge is Power. Information can be distracting
Customer Experience. From non Customers
Outdoors is the new indoors. About Business Control
The Dreaded Veil of Invisibility
Your customers are going to take money out of your till
No one Heard You. A Marketing Lament
Your Algorithmic View of life is Limiting
The Total of All the People
Look Mum, no hands. And other pointless stunts.
Only the Packaging
Customers. And Other Customers. A Balancing Act
But That is Not Your Car
That Escalated Quickly
Your Business Plan is Too Big
You Don't Want My Advice
I did not know that
Customer Research - a health warning
That customer satisfaction survey, though.
Customer Experience - The Details
You are not welcome actually
Growing Your Company
Communicate Deliberately
Process And Service Prevention
Designing an Accessible Website
Some Branding Thoughts
The Problem of Being in Charge
How to select a web designer
Integration - it is just right